Contact channels
Auto Finance is a different department; do not use customer-relations numbers for payment or loan support.
Telephone
Car buying, selling and shopping
Auto Finance is a different department; do not use customer-relations numbers for payment or loan support.
US · Monday–Saturday, 9 a.m.–9 p.m.; Sunday, 11 a.m.–10 p.m. local time
Source: carmax.comSource checked Sep 26, 2026
Before getting in touch
The telephone listed for CarMax is published for Customer Relations. Note your route, travel date and the name printed on your ticket.
- Ask the operator how to document a missed connection.
- Find the operator on your ticket or agreement.
- Keep the original ticket reference.
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